Sovelia AI Helper - Integrated AI guidance for faster and more confident daily work

 

What is Sovelia AI Helper? 

Sovelia AI Helper is an embedded guidance assistant in Sovelia Core that helps users find answers, understand workflows, and navigate the system directly within their daily work. 

It turns documentation and system knowledge into instant, contextual guidance—reducing the need to search, ask, or switch tools. 

Image: Sovelia AI Helper using information from Sovelia Help and Sovelia release news

Key benefits 

  • Work faster with instant guidance: Get answers directly inside Sovelia instead of searching documentation or contacting support. 
  • Improve user efficiency and accuracy: Clear guidance helps users follow correct processes and reduces errors in daily work. 
  • Accelerate onboarding: New and occasional users can learn as they work, reducing training effort. 
  • Use your own knowledge base: Leverage existing documentation, processes, and internal standards as live guidance. 
  • Fit your environment: Guidance is tailored to your specific Sovelia setup, including your data, structures, and processes. 

 

Image: Sovelia AI Helper using customer-specific documentation

Secure and flexible by design 

Sovelia AI Helper supports both local and external AI deployments, allowing customers to choose the level of control that fits their requirements: 

Local deployment 

  • Data stays within your environment 
  • Full control over infrastructure and processing 

External (API‑based) deployment 

  • Scalable and quick to set up 
  • Data processed only by the selected AI service provider 

In all cases, the AI Helper: 

  • Respects user permissions 
  • Only uses approved source documentation 
  • Does not expose data beyond defined access rights 

Sovelia AI Helper knowledge sources

Image: Sovelia AI Helper knowledge sources

 

Typical use cases 

  • Supporting onboarding and training 
  • Reducing internal support requests 
  • Explaining customer‑specific processes 
  • Helping users navigate complex configurations 

 

Business value 

Sovelia AI Helper improves efficiency by making knowledge accessible where work happens. It reduces time spent searching, lowers support load, and helps ensure consistent use of processes across the organization. 

 

Available now 

Sovelia AI Helper is available in Sovelia Core 26.0 and newer. Read Sovelia Core 26.0 release news


Contact us to learn how it fits your environment. 

 

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